Terms of Service

Last updated: 3/2/2026

1. Acceptance & Amendments

By accessing Jetsera ("the Service"), you agree to these terms and our Privacy Policy. If you are using our Service on behalf of a group or entity, you represent that you have the authority to bind them to these terms.

Changes to Terms: We reserve the right to amend these terms at any time. We will notify users of material changes via the app or email. Your continued use of the Service after such changes constitutes your acceptance of the new terms.

2. Description of Service & Agency Status

Important Legal Status: Jetsera acts solely as an intermediary agent between you and third-party service providers (such as tour guides, activity operators, and local vendors). Jetsera is NOT the service provider and does not own, operate, or control the activities listed.

Jetsera is a travel platform providing:

  • Travel destination guides and recommendations
  • Facilitation of bookings for third-party tours and activities
  • Currency conversion and itinerary planning tools
  • User profiles and preference management

3. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

  • Notify us immediately of any unauthorized use of your account.
  • Ensure your account information remains accurate and up-to-date.
  • Accept full liability for any loss or damage arising from your failure to comply with these security obligations.

4. Bookings and Payments (Cash on Arrival)

Jetsera facilitates bookings for tours and activities. By clicking "Book Now," you enter into a binding agreement to attend the scheduled activity.

  • Payment: Currently, payments are collected in cash directly by the provider at the start of the activity.
  • Commitment: A booking constitutes a firm commitment. Repeated "no-shows" will result in permanent account suspension.
  • Cancellations: Please cancel at least 24 hours in advance via your dashboard to allow other travelers to take your spot.

5. User-Generated Content (UGC)

If you upload reviews, photos, or other content ("UGC"), you grant Jetsera a non-exclusive, worldwide, royalty-free, perpetual license to display and use such content in connection with our Service.

  • Moderation: We reserve the right (but have no obligation) to monitor and remove any UGC we deem harmful, illegal, or in violation of these terms.
  • Responsibility: You represent that you own or have the rights to the content you post and that it does not infringe on third-party rights.

6. Intellectual Property & Takedown Procedure

All content on Jetsera is owned by us or our licensors. If you believe any content on our site infringes your copyright, please notify us at legal@jetsera.com with:

  • Identification of the copyrighted work infringed.
  • Location (URL) of the infringing material on our site.
  • Your contact information and a statement of good faith.

7. Acceptable Use

You agree not to use the Service for any unlawful purposes, including but not limited to fraudulent bookings, data scraping without permission, or uploading malicious code.

8. Disclaimers, Liability & Insurance

Important Liability Disclaimer:

Travel involves inherent risks. Jetsera acts solely as a facilitator/agent and is NOT liable for the conduct, negligence, errors, or omissions of third-party service providers. Any dispute regarding the actual tour or service must be resolved directly with the provider.

Visas, Health & Insurance

It is the sole responsibility of the traveler to obtain all necessary visas, vaccinations, and documents for their destination. Travel insurance is highly recommended. Jetsera accepts no liability for costs or issues arising from the lack of travel insurance, medical issues, or entry/exit requirements.

Force Majeure

Jetsera is not responsible for any delay or failure to perform under these terms where such delay or failure is caused by an "Act of God" or events beyond our reasonable control (including, but not limited to, natural disasters, strikes, civil unrest, or global health emergencies).

We do not guarantee the accuracy of exchange rates or travel advisories. Users should verify critical info with official government sources.

9. EU Consumer Rights & Withdrawal

If you are a consumer in the EU, you have certain mandatory rights. However, per Art. 16(l) of the EU Consumer Rights Directive, the right of withdrawal typically does not apply to services related to leisure activities if the contract provides for a specific date or period of performance.

10. Governing Law & Legal Disclosure

These terms are governed by the laws applicable to our primary place of business. For mandatory legal disclosures required in the EU, please visit our Imprint (Impressum).

11. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will otherwise remain in full force and effect.

12. Contact

Email: support@jetsera.com
Legal: legal@jetsera.com

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