Jetsera

1. Information We Collect

To provide our travel services, Jetsera collects the following categories of data:

Identity Data: Name and profile picture provided via Google Sign-In.
Contact Data: Email address.
Booking Data: History of tours booked, including dates and locations (essential for our "Cash on Arrival" coordination).
Preference Data: Your travel interests, wishlists, and saved itineraries.
Technical Data: IP address, browser type, and usage patterns collected via Firebase Analytics.

2. Legal Basis for Processing

Under GDPR, we process your data under the following legal bases:

Contractual Necessity: To manage your bookings and account.
Consent: For marketing and non-essential cookies.
Legitimate Interests: To improve our platform security and user experience.

3. Information Sharing & Third Parties

We do not sell your data. However, we share information with:

Tour Providers: Since you pay in cash, we share your name and booking details with the local provider to verify your identity upon arrival.
Infrastructure Providers: Supabase (Database) and Firebase/Google (Auth & Analytics).
Legal Obligations: If required by EU or local law enforcement.

4. International Data Transfers

As Jetsera uses services like Firebase and Supabase, your data may be transferred to and processed in countries outside the European Economic Area (EEA), such as the United States. We ensure these providers utilize Standard Contractual Clauses (SCCs) to maintain a level of protection equivalent to the GDPR.

5. Your GDPR Rights

European users have specific rights regarding their personal data:

Access:

Request a copy of your personal data.

Erasure:

The 'Right to be Forgotten' — delete your account/data.

Rectification:

Correct any inaccurate information.

Portability:

Request your data in a machine-readable format.

Objection:

Object to processing based on legitimate interests.

Restriction:

Request we temporarily stop processing your data.

6. Data Retention

We retain your information as long as your account is active. Booking information is kept for a period of 5 years to comply with financial and legal record-keeping obligations in certain European jurisdictions.

7. Data Protection Officer (DPO)

For any data-related queries or to exercise your rights, please contact our Data Protection lead:

Email: support@jetsera.com

Note: You also have the right to lodge a complaint with a Data Protection Authority in your country of residence.

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